Parents and/or students can use the Chipmunk School Bus Tracker app to see a student’s assigned bus location on a map, view an ETA summary, and set up custom alerts.

How to access the Chipmunk App:

Download the app by visiting the app store and searching for “Chipmunk” (the app icon features an outline of a chipmunk).

1. When you open the app, you’ll first select the school district “Monroe County Schools”. 

2. You can use your existing BusPlanner Web credentials to log in, or easily create a new account by clicking “Create an account”. 

3. Once logged in, navigate to “My Students” and press the plus sign “+” to add a new student. 

4. Enter the required student information and click “Add Student”.

5. Once a student is added, you can click on that student and view assigned bus information, view ETAs, and see where the bus is located on the map. 

Please Note the Following: 

• Estimated arrival times are approximate and should not replace planning to arrive at the bus stop at least five minutes early.

• Chipmunk uses GPS data transmitted by each school bus using cellular network. Under ideal conditions, the bus location is updated approximately every 15-30 seconds. If the bus is being operated in an area with poor cellular service, or there is a temporary issue with cellular service, the Chipmunk app may not refresh as often as it should. Under these circumstances, parents and students should rely on the planned bus stop time. 

• Students must already be assigned to bus transportation before bus information will appear in the app. If your child needs bus transportation, please contact your child’s school to request transportation services. New transportation requests and route changes may require 1-5 school days to process.

How to create an account in BusPlanner Web

1. Visit: https://monroe.mybusplanner.com/

2. Click on “Parent Portal”

3. Click Create Account.

4. Enter an Email address and Password that meets the requirements listed.

5. Check I'm not a robot.

6. Click Submit. By clicking 'Submit', you agree to the Collection Notice.
             Note: You can click on the Collection Notice to learn more.

7. A confirmation email will be sent to the email address entered.

8. Open that email and follow the link to validate the account and set up a password.

How to add students in BusPlanner Web

In My Students, click the Add Student icon at the bottom

1. Enter the required information.

   1. Student ID (lunch number)

   2. Birth Date

   3. Street Number (house number)

2. Select the School Your Student Attends

3. Check I'm not a robot.

4. Click Add Student.

5. The student will now appear in the Name dropdown.

*For students assigned to bussing, both pickup and drop off transportation will be displayed. This will include the home/group stops, school stops and transfers.

If your child is not routed for a bus, but needs to ride a bus, please contact your child’s school to sign up for transportation services. New transportation requests and route changes may require 1-5 school days to process.

• Students should be at their assigned bus stop and ready to load at least 5 minutes before the scheduled pickup time. Failure to be at the stop on time may result in the student missing the bus and requiring parent transportation to school.

• Bus stop times may vary slightly due to traffic, weather, road conditions, and other factors.

• Students who are 8 years old or younger must be met at the bus stop by a parent, guardian, or other responsible person age 13 or older.

• Students waiting at bus stops should stay away from the roadway and remain out of the 12-foot danger zone surrounding the school bus until the driver signals that it is safe to approach.

• Students should never cross the roadway unless directed to do so by the school bus driver.

• Transportation requests and address changes may require 1-5 school days to process.

• Questions regarding bus routes, stops, or transportation concerns may be directed to the Transportation Department at (478) 994-6205.

Transportation Office Team